We ship only in India and for domestic (Indian) buyers only, orders are shipped through registered domestic courier companies. We dispatch most orders within 2-5 business days from the date of the order. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays and Holidays are calculated as business days. Please note, delivery may get delayed due to reasons relating to logistics issues. The shipment is subject to courier company norms.

If you are ordering our products from a Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 5-7 days from the date of order.

Ban Store is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 5 business days from the date of the order. 

Delivery of all orders will be to registered address of the buyer, unless specified at the time of order.

Free shipping applicable on order value of Rs. 599 & above. for orders below that, the shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

In case the shipment is tampered or damaged, please do not accept it.

In case of shortages, pilferage, or damages, please intimate this to our Consumer Care team within 48 hours of the order delivery. We will review your request, investigate the issue, and revert within 3 business days.

Refund Policy

1. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement

2. In case of Cash on Delivery orders, refunds will be through bank transfers. No cash refunds will be made. Please allow our team at least 7-10 business days post refund initiation for the amount to reflect in your account.

3. For Prepaid orders, the refund amount shall be credited to the same account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Return Policy

1. Ban Store products are non-returnable due to hygiene/health and personal care/wellness/consumable/Innerwear nature of the product.

2. We offer a full refund or replacement without any additional charges in case the -

4. In case you received an incorrect product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.

5. In case you would want a refund or replacement, please email the Images of the Product, Invoice, Inner and Outer Packaging, and the Batch Number to Consumer.care@banlab.com within 48 hours of the order delivery. We will review your request, investigate the issue, and revert within 3 business days.

6. Please allow us 10-15 business days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

7. Please note, returns will not be accepted if the -

• Product is damaged
• Invoice is missing
• Batch number and/or price has been tampered with
• Original packaging is missing

8. Please do not use the item you have raised a complaint about

9. Product(s) once delivered, will not be applicable for a refund or replacement in case of -

• Failure to provide adequate information about the case
• Failure to provide snapshots of the Invoice, packet and box (if any)

10. Damages due to neglect, improper usage or wrong application will not be covered under our Returns/Exchange Policy. Exchange of products due to allergic reactions is not applicable.

1. Orders once dispatched are not eligible for cancellation

2. Discount vouchers are intended for one-time use only and shall be considered as used even if you cancel the order

3. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.